Lexus of North Miami at 14100 Biscayne Boulevard, North Miami

Contacts

• Phone: +1 305-372-1400
• Address: 14100 Biscayne Boulevard, North Miami, FL 33181
• Website: lexusofnorthmiami.com
• Types: Establishment   Car repair   Car dealer  

Reviews of Lexus of North Miami

• 1

  Renata Lewinsky

  Posted at Jul, 22 2019
  Horrible horrible service. I've owned Lexus cars for 15 years. I usually get service in Pembroke Pines, but this time it went to North Miami that's closer to my office. I thought there was some electrical problem. First, they wanted to charge me to check what the problem was. At the end of the day they returned me the car saying they couldn't find anything wrong with the car. Two days later I got a statement from Lexus in the mail saying my breaks were bad and I refused service. It's undescribable how shocked I was. Not only they failed to tell me my breaks were bad, which is a very serious problem, they also lied that I refused service which I couldn't do if they didn't tell me I needed that service done. I called the service rep immediately and he said that only after I left they told him about the breaks. He should've called me immediately, but he didn't. Even though I was very mad, I took my car there to be fixed just for the convenience of being so close to work. The rep called me around 3pm saying my car was ready. I left work at 5:30pm and got there 10 minutes later. I went to the register, paid for the service, and after 20 minutes waiting for my car a girl came apologizing, saying my car was not washed as it should be, a wash is included in every service, so I had to wait another 20 minutes for them to bring my car. They forgot to wash it. Why did they call me saying it was ready if it wasn't. Not only their service is terrible, their lack of respect for the customer is unacceptable. Never again I will buy a Lexus. If I could remove stars... The one star is too much for them

Photos of Lexus of North Miami

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